Refund policy

  • 90-DAY MONEY-BACK GUARANTEE & REFUND POLICY

    Our 90-Day Money-Back Guarantee is offered as a goodwill gesture and is entirely at Lumero's discretion.

    1. ELIGIBILITY CRITERIA To qualify for a refund, all of the following conditions must be met without exception:

    • Timeframe: The return request must be submitted within 90 days of the original purchase date (not the delivery date). Requests received after this period will be automatically declined.

    • Usage Limit: The product must be less than 20% consumed (e.g., for a 90-capsule bottle, no more than 12 capsules taken). Remaining capsules must be present in the original bottle at the time of return.

    • Original Packaging: The product must be returned in its original packaging, including all inserts, seals, accessories, lids, documentation, and any promotional items included in the order.

    • Proof of Purchase: You must provide a copy of your original order confirmation or invoice. Bank statements, screenshots of payment, or third-party receipts will not be accepted under any circumstances.

    • Photographic Evidence: Clear, timestamped photographic evidence of the product (showing all components) must be submitted via email to support@lumero-official.com at the time of requesting the return.

    1. NON-ELIGIBLE ITEMS & ORDERS The following are explicitly excluded from the Money-Back Guarantee and no refund or credit will be issued:

    • Products purchased on sale, on promotion, or with a discount code.

    • Bundle, multi-pack, or subscription orders (all items in a bundle must be returned together in full; partial bundle returns will not be accepted).

    • Sample, gift, complimentary, limited edition, or seasonal products.

    • Products where original packaging is missing, damaged, or tampered with.

    • Products returned without prior written approval from Lumero.

    • Any product showing signs of misuse, damage, or excessive use beyond the 20% threshold.

    • Returns submitted by a third party on behalf of the original purchaser.

    1. HOW TO SUBMIT A RETURN

    • Step 1 - Submit An Email Request: Email support@lumero-official.com in full. Incomplete emails will not be processed. Attach timestamped photos of the product and all components.

    • Step 2 - Await Written Approval: Our team will review your submission within 5-7 business days. Do not send any product back before receiving written approval; unapproved returns will be refused at the door and returned to the sender at your cost.

    • Step 3 - Ship Your Return: All return shipping costs are the sole responsibility of the customer. Lumero will not reimburse postage. Items must be sent via a tracked and signed-for courier service. The tracking number and courier name must be emailed to us within 48 hours of dispatch. Items must be packaged securely; Lumero is not liable for items lost or damaged during transit.

    • Step 4 - Inspection & Processing: Once received, returns undergo a thorough inspection process of up to 10 business days. If the return does not meet all eligibility criteria, it will be rejected, and the product may be returned to you at your expense.

    1. REFUNDS

    • Approved refunds will be issued to the original payment method only.

    • Original shipping and handling charges are non-refundable.

    • Where a restocking or processing fee applies (up to 20% of the product value), this will be deducted prior to any refund being issued.

    • Refunds may take 5-10 business days to appear after approval, depending on your bank or payment provider. Lumero is not responsible for delays caused by third-party financial institutions.